- Location
- Bronx new york
Hello all. Just wanted to vent out a bit. For some time now I've been looking to upgrade a few things in my system, cyber Monday came around and I took advantage of some sales. So after debating of who to go to, I decided MARINE DEPOT because of their sales. In my wish list I had a 57w Aqua uv sterilizer that cost me $400.34. Today I decided to instal the UV. The uv started leaking from where the wiper blade is at. So I said to myself, let me contact Aqua uv since is their product. I contact Aqua uv and spoke to a wonderful person named Alice. She told me that the proper way to install this unit was placing the Uv vertically with the wiper blade up, I had it horizontally. I said ok, let me contact marine depot. I explained to marine depot that I just opened this unit and installed it and that I wanted another unit since this one is not working. Someone named Joanne took my call. She first said to me that because the unit have already seen water MARINEDEPOT would have to charge me a restocking fee(because the item was used).... I asked Joanne how Am I supposed to know this product works without running water thru it? she didn't have an answer. Then Marine Depot wanted me to pay for a part that can potentially fix my unit, but Alice told me that more than likely I will continue to have the same issue with this unit overtime. After some back and forward with marine depot they decided to give me the plug out of curtesy. This plug will make my Uv a regular Uv without the wiper blade. So I asked marine depot to give me a credit for the difference of a regular Uv. They said no because I paid for the uv 400.34 for Cyber Monday. I don't think I was treated right in this situation. I honestly feel like I took a damage product that cost me 400.34 of marine depot hands. an even tho I got me a uv with a wiper blade and paid for one, I will now have to take replacement part to get it to work as a regular Uv not a wiper Uv. I thought that the right thing for marine depot to do was to take my return specially after me spending $2817.40 on that order and exchange it for a working unit.... and if the case was that I was getting a downgrade because this unit positioned vertically won't work me, I should of at least gotten back some type of credit back. Sorry for wasting anyones time